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From setup and product features to delivery and warranty, Fidgix™ makes retro gaming simple and fun. Browse our frequently asked questions to get fast answers and keep your gaming experience smooth.
Our consoles combine thousands of classic games, powerful processors, and high-quality IPS screens in a compact, portable design — perfect for gaming anywhere.
All Fidgix™ consoles come with a USB-C charging cable. Plug it into a standard USB port or adapter. Full charge usually takes 2–3 hours depending on the model.
Yes! Models like Pocket Ultra and Nano Plus support HDMI/AV TV output so you can enjoy retro gaming on a bigger screen.
Our consoles support TF/microSD cards. Simply transfer compatible ROMs via your PC using the USB/OTG connection.
Yes! Each console comes with thousands of classic games installed. Pocket series has 400–15,000+, Nova and Ultra series have 5,000–40,000+ games.
Models with WiFi/Bluetooth support multiplayer online or with additional controllers depending on the game.
Absolutely. Our devices are plug-and-play with intuitive controls, making them perfect for new and experienced gamers alike.
Most consoles support GB, GBA, SNES, PS1, MAME, NeoGeo, and other classic systems. Refer to individual product pages for specifics.
Standard delivery is free and usually takes 8–20 business days. But we also offer paid shipping option with faster delivery times.
Yes! Fidgix™ ships to most countries with tracking included.
Absolutely. Once your order ships, we’ll send a tracking link to your email.
For insured shipping options, we offer full replacement or refund if your package is lost or damaged.
Yes! We have Fast Delivery and Fast + Insurance options at checkout.
Some remote regions may experience longer delivery times. If your country has restrictions, it will be noted during checkout.
Yes, every console comes with a 12-month limited warranty covering manufacturing defects.
Yes! We offer a 14-day return policy for unopened items and defective units.
Contact our support team immediately with photos. We’ll arrange a replacement or refund depending on the issue.
Yes, battery or charging issues within the first 12 months are covered under warranty.
Exchanges are handled case by case. Please contact our support team for assistance.
Yes! Consoles with Linux systems support save states for many classic games.
Our devices are designed for retro games. Newer console ROMs may not be compatible.
Yes! WiFi/Bluetooth-enabled models support additional wireless or wired controllers.
Most consoles have a 3.5mm headphone jack and stereo speakers for immersive gaming.
While there’s no formal parental control system, our consoles are safe, ad-free, and suitable for ages 6+.
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple/Google Pay where available.
Yes! Our store uses secure SSL encryption for all transactions, keeping your payment information private and safe.
No, we don't offer installments yet.
Your payment is processed immediately after placing the order. You’ll receive an email confirmation with your receipt.
In most cases, there aren't any taxes involved. But, depending on your country, import duties, taxes, or customs fees may apply. These are the buyer’s responsibility.
If your payment doesn’t go through, please check your card details, available balance, or try an alternative payment method. You can also contact our support team.
Unfortunately, once an order is placed, the payment method cannot be changed. You can cancel and reorder if necessary.
Not yet, but we plan to launch Fidgix™ gift cards soon!
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